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My invoice was cancelled: what happens to my order, and how to get the service
The short answer: an invoice that is not paid is cancelled by the system 15 days after its due date. When that happens,...
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cPanel & WHM 2,594
How to access cPanel Control Panel?
cPanel is the control panel where you manage everything in your hosting account - files, e-mail accounts, databases, bac...
Domains & DNS 1,021
Transfer a .mz domain from CIUEM: step by step
Many Mozambican companies registered their domain directly with CIUEM and, over time, want to move it to a provider that...
Support & Account 1,014
How to change your My Interweb password
Changing your My Interweb password takes less than a minute and interrupts none of your services. Before you start: this...
PHP & Development 985
Switching a PHP extension on or off in Select PHP Version
In cPanel, open Select PHP Version (the Software section), pick the PHP version, open the Extensions tab and tick or unt...
Billing & Payments 918
How to reactivate a suspended or terminated plan
A service here is never suspended without warning, and reactivating it is simpler than you might expect. Suspended If an...
Security 906
How to redirect HTTP to HTTPS with .htaccess
This forces every visitor to the encrypted version of your site, even if they type or link to the plain http:// address....
Support & Account 869
Your site is down: what to check first
The site doesn't open. Before assuming the server is down, these checks tell you which of the four usual causes it is -...
Support & Account 834
How to contact Interweb
We are reachable through several channels. Picking the right one first time saves you waiting - a technical request sent...
cPanel & WHM 778
How to create an e-mail account in cPanel?
Creating a professional e-mail address on your own domain - such as info@yourdomain.co.mz - takes less than a minute in...
Billing & Payments 770
How to pay your invoice
All your invoices live in My Interweb, and there are several ways to settle them. Some confirm instantly and activate yo...
PHP & Development 735
php.ini and .user.ini: where to set a value and what applies where
For a value that suits the whole account, use the Options tab of Select PHP Version. For a value that only suits one fol...
Support & Account 720
How to manage sub-accounts
If more than one person in your company needs access to My Interweb - finance, support, a developer - you don't have to...
Domains & DNS 698
Registering a .mz domain: what details are needed and for how long
Registering a Mozambican domain is simpler than most people expect. You do not need to be a company. But every .mz name...
Choosing the Right Plan 679
Shared hosting vs Cloud: what actually changes
"Cloud" is so worn out in advertising that it has stopped meaning anything. In our catalogue it means something concrete...
Billing & Payments 678
Bank transfer: the five stages until your payment is confirmed
Paying by bank transfer is not like paying with mKesh, M-Pesa or e-Mola: with those, the system tells us instantly and t...
Domains & DNS 673
.mz domains with 2 or 3 letters: special price and Registry approval
Short names are the most sought after - quick to type, easy to say over the phone without spelling, and they fit on any...
E-mail 657
How to set up your e-mail on Android
Set your e-mail up once on Android and it keeps syncing in the background, on Wi-Fi or mobile data. Setting it up 1 Open...
Support & Account 655
How to change your registration e-mail
The e-mail on your account is how you receive invoices, tickets and login links. Keep it up to date - it is your main li...
Choosing the Right Plan 633
Shared hosting vs VPS: which one does your project need?
The difference is not "better" and "worse": it is who administers the machine. On shared hosting, we do. On a VPS, you d...
E-mail 619
How to access your webmail
You don't need to install anything to check your e-mail - the webmail works straight from your browser, on any device. A...
Domains & DNS 614
I have registered a domain: what now? What is included and what is not
Registering a domain gives you the name - and only the name. That is what lies behind almost every question that reaches...
cPanel & WHM 602
What can you do in cPanel?
cPanel is the control panel included with your hosting plan. Everything about your site - files, e-mail, databases, doma...
Domains & DNS 601
Registry, registrar and registrant: who owns the domain?
When you register a domain, three parties are involved. Knowing who does what avoids misunderstandings - above all about...
Choosing the Right Plan 601
Shared hosting, VPS, Cloud or dedicated: the full comparison
Four ways to put a site or a system online, from the simplest to the most powerful. The choice is not about which is bes...
Domains & DNS 587
Domain vs web hosting: what is the difference?
These are two different things, bought separately, and mixing them up is one of the most common confusions when starting...
Support & Account 584
How to open a support ticket and see the history
A support ticket is the most effective way to reach us. It is tied to your account, keeps the whole conversation in one...
Domains & DNS 575
How to transfer a domain to us
Bringing a domain you registered elsewhere over to us. The transfer keeps the time you already paid for - it is added to...
E-mail 575
How to write an e-mail that does not land in spam: behaviour, recipients and limits
An e-mail lands in spam for three kinds of reason: the domain is not authenticated, the message looks like spam, or the...
Choosing the Right Plan 568
Shared hosting vs dedicated server: when the jump is worth it
These are the two extremes: on one side, everything handled by us on a shared machine; on the other, an entire physical...
Backups & Migration 567
How to migrate a site without downtime
Changing hosting provider does not have to take your site offline. The trick is simple: set everything up here before po...
Backups & Migration 557
How to generate zip and sql files to migrate a WordPress site
A WordPress site is always two halves: the files (theme, plugins, images) and the database (posts, pages, settings). To...
PHP & Development 557
Viewing and adjusting your PHP configuration: version per folder, extensions and phpinfo
Changing a whole site's PHP version is easy and is covered in how to change your PHP version. This article is the next s...
Security 554
Why does my SSL certificate show fewer than 365 days?
If you're on the free SSL every account gets by default, this doesn't apply to you - skip to the note below. This is onl...
Support & Account 552
How to enable or disable two-factor authentication (2FA)
Two-factor authentication (2FA) adds a second step to logging in to My Interweb: after your password, you also confirm w...
Domains & DNS 550
.mz domain extensions: which ones exist and who can register them
National extensions immediately say where your company is. Mozambique has several, each with an intended audience - and...
E-mail 548
How to set up your e-mail in the new Outlook for Windows
The new Outlook for Windows tries to configure itself automatically. If it can't, it falls back to the same manual setti...
Backups & Migration 546
Internal migration: moving sites between plans
Changing plan inside Interweb - from Pro Hosting to Plus Hosting, say - is far simpler than migrating from another provi...
E-mail 535
How to set up your e-mail in Outlook 2016 and 2019
Outlook 2016 and 2019 share the same account wizard. It may configure itself automatically; if not, switch to manual set...
E-mail 533
How to set up your e-mail on iPhone or iPad
The Mail app on iPhone and iPad can hold your professional e-mail alongside any personal accounts, each syncing independ...
Security 526
What is an SSL certificate and why does it matter?
An SSL certificate encrypts the connection between a visitor's browser and your site, so passwords, card numbers and any...
Support & Account 525
How to unblock your IP address
Our servers run a firewall that automatically blocks IP addresses with too many failed access attempts. It is necessary...
cPanel & WHM 520
My Interweb vs Plesk: how they differ and which panel we use
Plesk is a hosting panel, like cPanel. It does the same job - files, e-mail, databases - with a different interface. And...
Support & Account 515
How to recover access to your account
Can't log in to My Interweb? In most cases you can get back in yourself in a couple of minutes - no need to wait for sup...
cPanel & WHM 512
How to change your cPanel password
There are two ways to change your cPanel password, and the difference is simple: one needs the current one, the other do...
Billing & Payments 509
How to upgrade or downgrade your plan
Outgrown your plan - or paying for more than you use? You can change plan yourself from My Interweb, without opening a t...
E-mail 504
How to set up your e-mail in Thunderbird
Thunderbird can detect this server's settings automatically - you only need to type your name, e-mail and password. Auto...
Security 503
How to tell if your site has been compromised
Most infections don't announce themselves - they show up as small, odd symptoms before anything looks obviously wrong. S...
Domains & DNS 502
Typo in the domain name: can it be fixed after registering?
It happens: the domain was registered with an extra letter, a missing hyphen, or on the wrong extension. The next questi...
VPS & Servers 500
Managed or unmanaged VPS: which to choose and who does what
Two VPS with the same processor, the same memory and the same disk can be priced very differently. The difference is rar...
E-mail 496
SPF, DKIM and DMARC: why your e-mail lands in spam
E-mail was designed at a time when nobody lied about who they were. Today anyone can write a message pretending to come...
E-mail 489
Why your e-mail is not sending or receiving
Before anything else, one test tells you where the problem is: sign in to webmail and try sending from there. If webmail...
Comparisons and alternatives 481
Can you register a .mz domain with an international provider? How to check before paying
It is a fair question: you found cheap international hosting and want to know whether you can register your .co.mz there...
VPS & Servers 475
Common VPS and Cloud errors: SSH, memory, disk and reboots
On a VPS the machine is yours: the system, the services and the firewall obey your orders - and your mistakes. These are...
Billing & Payments 472
Renewing and changing your billing cycle, and saved payment methods
Paying monthly or yearly does not change the service - it changes how much you pay and how many times a year you have to...
Comparisons and alternatives 471
Registering a .mz: with CIUEM, through a reseller, or with us?
By the Interweb editorial team · Updated 15 October 2026 · Data from the providers' public pages, consulted in October 2...
Domains & DNS 467
How to change the DNS of a domain already in use
Changing the DNS of a domain that already works takes more care than setting up a new one. Here you are not starting fro...
Support & Account 461
The affiliate programme
If you recommend us to clients or colleagues, the affiliate programme pays you a commission on what they spend. It's fre...
WordPress & CMS 460
Protecting the WordPress login: three steps in order of effect
WordPress’s login address is the same on every site in the world: /wp-admin and /wp-login.php. That means any automated...
Node.js, Python & Docker 460
Getting a Node.js application running
Yes, there is Node.js on this hosting. It is not an extra you ask for, and it is not a VPS thing: it is in your cPanel,...
Domains & DNS 457
How to check a domain DNS
Checking a domain’s DNS means finding out where it currently points. It is the first step whenever a site will not open,...
cPanel & WHM 457
My Interweb vs WHM: the reseller panel explained
WHM is not an advanced version of cPanel, nor a replacement for My Interweb. It is the panel for people who administer o...
Security 455
How to activate and install a paid SSL certificate
Every domain here already gets a free certificate automatically - see what an SSL certificate is. This page is only for...
Support & Account 455
How far our support goes: what we handle and what is yours
Hosting is like mains water: we make sure it reaches the tap, at pressure and without interruptions. What you connect to...
Domains & DNS 452
How to choose the right domain for your business
Your domain is your company's address on the internet and, in practice, the name people will look you up by. It's worth...
cPanel & WHM 451
How to change your Plesk password
The Plesk password is changed inside the panel itself, from your user profile. Before you start: this is your Plesk pass...
Billing & Payments 451
What actually happens when you change plan: files, dates and the money already paid
How to request a plan change is in how to upgrade or downgrade your plan. What almost nobody explains - and it is what h...
Choosing the Right Plan 446
VPS vs Cloud: the difference is the network, not the marketing
They are close relatives: in both cases you get a virtual machine of your own, with root access and administration on yo...
Choosing the Right Plan 445
Linux or Windows hosting: which does your site need?
It is one of the most common questions when buying hosting for the first time - and behind it is nearly always the same...
Choosing the Right Plan 443
Becoming a reseller: the plans, what is included and how to start
Reselling hosting means selling space on our servers under your own brand. Your customers buy from you, pay you and talk...
Billing & Payments 442
Which currency you pay in, and why your bank charged something else
Your account bills in one currency, and it is always the same one: on this brand invoices are issued in meticais (MZN) o...
cPanel & WHM 441
How to recover your Plesk password
On Windows hosting plans the panel is Plesk, and the password reset happens on the panel's own login page. Before you st...
Support & Account 440
How to update your registration details
Your account details - name, company, address and phone - are used on invoices and to identify you when you contact supp...
Comparisons and alternatives 436
Hosting and domain companies in Mozambique: how to choose a safe and reliable one
Choosing a hosting or domain company is easier when you know what to check. This guide gives you a checklist that works...
VPS & Servers 433
First steps with your VPS
A VPS is a server of your own: you choose the operating system and you have full root access. That also means the respon...
cPanel & WHM 430
First steps as a reseller (WHM)
A reseller plan gives you something a normal hosting account doesn't: WHM, where you create and manage cPanel accounts f...
VPS & Servers 427
Connecting to a Windows VPS with Remote Desktop
A Windows VPS is reached with Remote Desktop instead of SSH. The rest - how the server is delivered and what's your resp...
Choosing the Right Plan 427
What you can host here: media, streaming, Windows and the limits
Almost anything you put on a website fits on a shared hosting plan. What differs between providers is not the list of wh...
VPS & Servers 425
Streaming Server: first steps with SonicPanel
A streaming server is not a website with music on it. It is a machine built for one job: delivering live audio to many p...
WordPress & CMS 424
Getting started with Sitejet Builder: from cPanel to your first website
Sitejet Builder is the drag-and-drop editor included in the cPanel of Interweb hosting plans. You build the site in your...
Comparisons and alternatives 423
Hostinger in Mozambique: what it offers, what it leaves out, and alternatives
By the Interweb editorial team · Updated 15 October 2026 · Data from the providers' public pages, consulted in October 2...
Domains & DNS 423
Transferring your domain to another provider
The domain is yours. If you want to move it to another provider, that is your right and we will not stand in the way - n...
Comparisons and alternatives 420
Interweb or Técnica PC: comparison and which to choose in Mozambique
By the Interweb editorial team · Updated 15 October 2026 · Data from the providers' public pages, consulted in October 2...
Domains & DNS 419
Expired domain: what happens and how long you have to recover it
A domain that expires does not vanish that instant, but it will not wait for you either. It moves through stages - and w...
cPanel & WHM 418
Your cPanel access details
To log in to cPanel you need three things: the address, your username and your password. This page explains what each on...
E-mail 417
How to create e-mail filters in Roundcube
Filters sort incoming mail for you automatically - move invoices to a folder, flag messages from a client, or forward a...
Backups & Migration 417
How to restore your data with JetBackup
Every account here is backed up automatically, once a day, in the early hours of the morning - the last 30 daily backups...
Domains & DNS 417
Registro.br: pointing a .br domain to us
A .br domain does not work like the others, which is why this article is not like the others. The Brazilian national reg...
WordPress & CMS 415
Sitejet Builder or WordPress: which one suits your site
Both are in your hosting plan's cPanel and neither requires code. The difference is in what each one can do and how much...
WordPress & CMS 413
Publishing a Sitejet site, publishing again, and keeping the site you already had
Publishing is the moment the site leaves Sitejet Builder and starts opening on your domain. It is worth knowing, beforeh...
Support & Account 411
How to recover your My Interweb password
If you cannot get into My Interweb because you do not remember the password, the reset is immediate and you can do it yo...
Comparisons and alternatives 408
Hosting providers in Mozambique: what to compare before deciding
By the Interweb editorial team · Updated 15 October 2026 · Data from the providers' public pages, consulted in October 2...
cPanel & WHM 407
How to check if the site files are on the hosting
Before pointing a domain, asking for help, or concluding that “the site has disappeared”, it is worth checking one simpl...
Domains & DNS 407
Domain prices: how to read the table
The table on the domain pricing page shows four columns side by side, and that is deliberate: what a name costs to get i...
Security 406
How to clean up a compromised site
Cleaning up is only half the job - if the door that let the infection in stays open, it comes back. Work through this in...
E-mail 404
Outlook shows Disconnected or Working Offline: how to get it back online
The short answer: the bottom bar of Outlook shows “Disconnected”, “Working Offline” or “Trying to connect…”, and mail st...
E-mail 400
How to recover an e-mail account password
Losing a mailbox password is solved one of two ways, and which one applies comes down to a single question: are you the...
WordPress & CMS 399
How to remove WordPress from a domain, without leaving anything behind
You want WordPress off a domain, because the installation broke, because you are starting over, or because the site is b...
Domains & DNS 399
Domain renewal: deadlines, reminders and what you lose
A domain is not bought once and kept forever. It is rented in terms, usually a year at a time, and it goes back on the m...
Comparisons and alternatives 398
Interweb or MozDomains: comparison and which to choose in Mozambique
By the Interweb editorial team · Updated 15 October 2026 · Data from the providers' public pages, consulted in October 2...
Billing & Payments 396
Why your invoice shows this amount, and the billing calendar
Two questions reach us nearly every week: why is the first invoice not the price of the plan? and why did I get two invo...
