Articles

How to pay your invoice All your invoices live in Meu Interweb, and there are several ways to settle them. Some confirm instantly and...
How to reactivate a suspended or terminated plan A service here is never suspended without warning, and reactivating it is simpler than you might expect. Suspended...
How to upgrade or downgrade your plan Outgrown your plan — or paying for more than you use? You can change plan yourself from Meu Interweb, without...
Bank transfer: the five stages until your payment is confirmed Paying by bank transfer is not like paying with mKesh, M-Pesa or e-Mola: with those, the system tells us instantly...
How to cancel a service and keep only the domain There is one fear we hear far too often: “if I cancel the hosting, do I lose the domain?”. The answer is no — and it...
Why your invoice shows this amount, and the billing calendar Two questions reach us nearly every week: why is the first invoice not the price of the plan? and why did I get two...
Refunds and cancellations: what comes back, when, and what does not Refund and cancellation sound like the same thing and are not. Almost everyone who writes to us asking for a refund...
Which currency you pay in, and why your bank charged something else Your account bills in one currency, and it is always the same one: on this brand invoices are issued in the metical...
Renewing and changing your billing cycle, and saved payment methods Paying monthly or yearly does not change the service — it changes how much you pay and how many times a year you...
What actually happens when you change plan: files, dates and the money already paid How to request a plan change is in how to upgrade or downgrade your plan. What almost nobody explains — and it is...