Adding a sender domain to Email Center: the DKIM, SPF and DMARC records to publish

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The short answer: add the domain on the Transactional e-mail page in Meu Interweb (or with POST /v1/email/domains) and publish the records it shows in your DNS: three DKIM CNAME records, which are required, plus an SPF TXT record and a DMARC TXT record, which are recommended. Then click Verify. Only a verified domain can send, from any address on it or on a subdomain.

Why verification is needed

Receiving servers distrust e-mails that claim to come from your domain without proof. Verification is that proof: it is what separates an e-mail that reaches the inbox from one that lands in spam, and it stops anyone else sending in your name through our platform. The general explanation is in SPF, DKIM and DMARC.

The records you will publish

Record What it does Needed?
DKIM (three CNAME) Signs every e-mail, to prove it was not changed on the way Yes. Without them the domain is not verified
SPF (TXT) Says our servers may send for your domain Recommended
DMARC (TXT at _dmarc) Tells the receiver what to do if a message fails both SPF and DKIM Recommended
MAIL FROM (MX and TXT) A subdomain of yours for bounces. See the MAIL FROM subdomain Optional

The exact values appear in Email Center when you add the domain, and through the API they come in dns_records. Copy them exactly: one character too many or too few and the record will not be found.

Step by step

1 Add the domain on the Transactional e-mail page in Meu Interweb, for example asuaempresa.co.mz.
2 Open the DNS zone of the domain, wherever it lives: in our panel or with another DNS provider.
3 Create the three DKIM CNAME records, with the name and value Email Center shows.
4 Sort out SPF. If the domain has no SPF yet, create the TXT record we give you. If it already has one (for your hosting e-mail, for example), do not create a second: add our include: to the one you have. A domain can only have one SPF record. See creating your SPF record.
5 Sort out DMARC. If you have none, start with the p=none policy, as in the value we give you. See creating your DMARC record.
6 Click Verify. If the records are not found yet, wait: DNS can take a few hours to spread.
A domain can only be verified on one account. If the page says it is already verified on another account, get in touch with us and tell us which domain it is.
Sending from several systems? Use one address per purpose, such as invoices@ and passwords@. Any of them works, as long as it is on the verified domain or a subdomain of it.

Unsure about the DNS records for your domain? Our team can help.

Open a support ticket

SEE ALSO

Sender domain not verified in Email Center: propagation, the found field and usual mistakes

The MAIL FROM subdomain in Email Center: your own return path and SPF aligned for DMARC

SPF, DKIM and DMARC: why your e-mail lands in spam

Creating your SPF record, step by step

Creating your DMARC record, and reading what it sends back

Someone is sending e-mail in the name of your domain: what SPF, DKIM and DMARC do about it

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