The short answer: you received an e-mail that seems to come from your own address, saying your mailbox or computer was broken into and demanding cryptocurrency to keep quiet. It is almost always fake: the sender of an e-mail is just text anyone can type, like the return address on a letter. Do not reply, do not pay and do not click anything. Then check two simple things, below.
Why it looks like it came from you
The "From" field is not checked by whoever sends the message, and the scammer types your address there to scare you: "if I send from your address, I must be in your account". They are not. The message left some server far from ours. If you open the header, the Received lines show where it really came from: how to read the header.
Sometimes the message quotes a real password of yours. That is scarier, but it has another explanation: the password came from an old data breach at a site you signed up to, and it sits on lists that are sold online. It does not mean your mailbox was broken into, but it does mean that password is worthless now.
What to do
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Do not reply and do not pay. Replying confirms a person reads the address, and paying only brings more messages.
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Mark it as spam in webmail or your e-mail program, and delete it.
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Check the mailbox is not sending by itself: look at the Sent folder in webmail. If there are messages you did not write, then there is a real problem: follow what to do when the account was hacked.
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How to see fewer of these
Your domain's DMARC record tells receiving servers what to do with messages that use your domain without permission. With a stricter policy, many of these fakes are rejected or sent to spam, in your customers' mailboxes and in yours. See someone is sending e-mail in the name of your domain.
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Do not open attachments or links in these messages. Some carry a "proof" that is really malicious software. If you already opened one, see what to do if you clicked.
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Warn the team. These messages often reach several people in the company at once. A short warning stops someone paying out of fear.
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Got one of these and want to be sure your mailbox is safe? Open a ticket and we will check with you.
Open a support ticket
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