Which Outlook do I have? Classic, new, Mac or the web version

E-mail·· 15 views· 2 min read

The short answer: before following any guide, it helps to know which Outlook you have open, because the menus are different. The quickest sign: classic has the File menu in the top left corner; the new one has no File and has a “New Outlook” toggle switched on at the top right.

How to recognise each one

Outlook How to recognise it
Classic Outlook (Windows) Has File in the top left corner. Under File > Office Account you see the version (2016, 2019, 2021 or Microsoft 365).
New Outlook (Windows) No File menu; settings under the gear icon. A “New Outlook” toggle shows switched on at the top.
Outlook for Mac Opens on a Mac. It also has a new and a legacy version, with a toggle in the Outlook menu.
Outlook on the web Opens in the browser, at outlook.com or in Microsoft 365. It is not our webmail: it is Microsoft’s service.
Our webmail Opens in the browser at your account’s webmail address. See how to access your webmail.

Once you know which one you have

1 Classic: follow setting up your e-mail in Outlook 2016 and 2019 (the steps also work for 2021 and Microsoft 365).
2 New: follow setting up your e-mail in the new Outlook for Windows.
3 To compare the two, read classic Outlook or the new Outlook.
4 When you ask us for help, say which one you have: it saves a round of questions.
Do not confuse Outlook on the web with our webmail. Outlook on the web belongs to Microsoft and only shows your mailbox if you added it there. Your mailbox is on our server and webmail is the direct way to it.
Both can be installed on the same computer: the new Outlook sometimes appears as “Outlook (new)” in the app list, next to the classic one.

Still not sure which one you have? Send us a screenshot of Outlook.

Open a support ticket

SEE ALSO

Classic Outlook or the new Outlook: what changes, and which one to use

Switching between the new and the classic Outlook, and going back

How to set up your e-mail in the new Outlook for Windows

How to set up your e-mail in Outlook 2016 and 2019

How to access your webmail

Webmail or an e-mail app: which one to read your mail with

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