| The message |
What it means |
What to do |
| “Cannot find the computer” / “the name was not found” |
The address is wrong. |
Use the VPS’s IP address, as in the delivery e-mail or in Meu Interweb. |
| “Cannot connect to the remote computer” or it just waits |
Port 3389 does not reach the server: a firewall, a network that blocks it, a stopped service or a powered-off server. |
Try from another network (mobile data). If you restricted access to your IP, your IP may have changed: Your public IP. See Ports and firewall. |
| “Your credentials did not work” |
Wrong username or password, or the user has no right to sign in remotely. |
Type the username without spaces (for example, Administrator) and the password by hand, without copying a space. If you created a user, it must belong to the “Remote Desktop Users” group. |
| “An authentication error has occurred. The function requested is not supported” (CredSSP) |
Your computer and the server have different versions of a security protection. |
Update Windows on your computer (and on the server, if you can get in another way). |
| “The maximum number of connections has been reached” |
There are old sessions open on the server, disconnected but not ended. |
Get in through the VPS panel, or another session, and end the old sessions (“sign out”, not just closing the window). |
| A certificate warning when connecting |
Normal the first time: the server uses a certificate of its own. |
Confirm the address is yours and continue. Do not tick “don’t ask again” if the address is not exactly your VPS’s. |
| It connects, but the screen stays black or very slow |
The server is out of memory, disk or busy. |
Wait a minute. If it continues, restart from the panel and see What is using CPU, memory and disk. |
Português
English
