Meu Interweb vs cPanel: which panel to use for what

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These are two different panels, with two different passwords, and mixing them up wastes more time than almost anything else. The rule fits on one line: Meu Interweb is where you manage your account with us; cPanel is where you manage your site.

What is done where

 Meu Interweb  cPanel
Invoices and payments Yes No
Ordering, renewing or cancelling Yes No
Support tickets Yes No
Your account details and password Yes No
Domains: renewals and status Yes No
Website files No Yes
Creating mailboxes No Yes
Databases No Yes
Backups and restores No Yes
The domain's DNS records No Yes
Installing WordPress No Yes

The rule that settles it

Money and contracts — invoices, renewals, support — live in Meu Interweb. Content and technical work — files, e-mail, databases — live in cPanel. When in doubt, ask yourself whether what you want has to do with paying or with publishing.

How you get into each

1 Into Meu Interweb, with your client account e-mail and password.
2 Into cPanel, through the button inside Meu Interweb itself, on your service page — you get in without typing any password. It is the simplest way and the one we recommend.
3 Or directly at yourdomain:2083 , with the cPanel username and password, which are not the same as your client account .
They are different passwords. Changing your password in Meu Interweb does not change the cPanel one, and the other way round. This causes half of all "I cannot log in" tickets: someone changes one and tries it in both places.
Lost the cPanel one? Reset it from Meu Interweb, on the service page. No ticket, no waiting.

Cannot find what you need in either? Tell us what you are trying to do.

Open a support ticket

SEE ALSO

And if you resell hosting there is a third panel: Meu Interweb vs WHM: the reseller panel explained.

Coming from a Plesk provider? Meu Interweb vs Plesk: how they differ and which panel we use.

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