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Paying twice, or paying the wrong invoice, is not lost money: it is recorded on your account and can be sorted out. What matters is not paying a third time and gathering the payment details so we can find it quickly. Most often the surplus stays as account credit or goes back the way it came.
What to do, in order
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| What happened | What usually happens to the money |
| You paid the same invoice twice | The invoice was settled by the first payment. The second is a surplus: credit or a return. |
| You paid an invoice that had already been cancelled | The amount sits as credit on the account and goes to the right invoice. |
| You paid one invoice instead of another | Tell us which one you meant to pay. The payment can be applied to the right invoice. |
| You paid by two methods at once | Like the duplicate, but harder to trace. Send both proofs. |
| A return is not instant. When you choose a return, the money goes back by the same payment method. For a transfer we need the bank details. Timing depends on the method and on your bank: we do not write it here. See refunds and cancellations. |
| To avoid duplicates, after paying wait a minute and refresh the invoice page before trying again: confirmation is usually immediate. Always pay from the invoice itself, one at a time: see which payment methods are available where you are. If the invoice stays open after you paid, see invoice paid but the service is still suspended or pending. |
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Paid twice? Send us the dates, the amounts and the invoice number, and we will tell you what to do. Open a support ticket |
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SEE ALSO Which payment methods are available where you are Bank transfer: the five stages until your payment is confirmed Refunds and cancellations: what comes back, when, and what does not |
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